CompTIA Blog

The role of the service-desk professional is expanding and their skill-set must be broader, as they are now the first line of defence against cybersecurity threats and organisations are using more and more cloud-based services. This shift means that for organisations to remain competitive it is essential for their IT teams to have up-to-date skills. Many organisations are participating in apprenticeship schemes to address this issue.

Learn how behavior interviewing can help you look behind and beyond the resume and avoid bad hires.

During one of the final sessions at ChannelCon, three members of the association's Industry Advisory Councils shared insight and ideas for differentiating a solution provider business in today's cloud environment. The panelists represented each channel community:provider, vendor and distributor. Find out what they discussed in this article...

Looking to add a new specialization to your business or expand your customer reach? Or, on the flip side, are you hoping to cash out and retire in a few years? Either way, there are a number of things you need to know before pursuing M&A discussions. The ChannelCon 2016 discussion on mergers and acquisitions strategies covered a lot of those topic. Moderated by Joe Panettieri, Content Czar of ChannelE2E, this panel discussion featured five IT industry executives with a lot of great M&A stories and ideas to share.

Corporate commitment to diversity and social responsibility – more so than new innovations –will have the biggest impact on the tech industry in 2017, at least according to an unofficial and random survey of attendees at CompTIA ChannelCon 2016.

The constant paradigm shifts introduced by companies like Amazon, Uber, Spotify, Airbnb, and Tesla require companies to redefine the meaning of operational excellence, and reexamine what constitutes an enjoyable customer experience; a challenge examined at the ITSS meeting at ChannelCon.

A lot has changed over the past 10 years in the channel and researchers predict that cycle of transformation will continue to speed up exponentially over the next decade. And while that sounds great to those with IT service business investments, revolution often brings its own challenges. Overcoming those obstacles and taking advantages of the latest opportunities were a major focus of the conversations at ChannelCon 2016 ̶ and the channel chief power panel discussion highlighted a number of them.

Ken Bagnall, CEO of The Email Laundry, shares his tips on how to keep your company safe from phishing emails.

Attendees at the CompTIA Managed Print Services Community meeting at ChannelCon left the session armed with business-building advice and strategies for growth.

Many customers don’t know the difference between “complying” with standards and regulations and actually being secure. Those misperceptions have to be addressed early on in the solution conversation to prevent major issues (and significant blame) from occurring later. That was just one of the observations made by panelists in the Common Problems Encountered in Security Compliance session at ChannelCon 2016.

The Olympics in Rio officially kick off today, but the planning began well in advance – several years, in fact – to help turn the games into a fully connected global experience. Here we present seven ways IT is boosting the Games’ global presence in 2016.

Building confidence – personally and professionally – to advance your career and build an exceptional company culture was one of the key topics and takeaways in this year’s ChannelCon Advancing Women in Technology (AWIT) Community meeting.

Innovation in the computer industry is occurring at breakneck speed. With increasing internet capabilities and other technological advances, along with a continually escalating competitive environment, it’s extremely hard to keep track of it all. Those are a few of the points covered in the Tomorrowland: Meet the New IT session at ChannelCon 2016.