Carolyn April Posts

It's impossible to make everyone happy in today's market, however, vendors can smooth out relationships and up the partner experience by focusing on one key area: communications.

CompTIA's Trends in Managed Services 2022 research shows the evolution of the cybersecurity threat landscape and the surge in advancement in cybersecurity offerings among MSPs.

CompTIA’s Trends in Managed Services 2022 research finds MSP enthusiasm high for a wide range of innovative technologies to serve as a path for growth and profitability.

After nearly two years of economic uncertainty, signs now point to investment, increased budgets, and the pursuit of technical and business innovation that pairs well with the direction the industry is heading, according to CompTIA's Carolyn April.

CompTIA’s latest research identifies newer, emerging types of managed services and a shift toward specialization in areas such as security.

The IT Industry Outlook 2020 research report is here and as usual, much has changed and will continue to do so. Biggest change? Clout. The techies have it.

Partnerships with non-traditional companies is increasing for solution providers, according to CompTIA’s State of the Channel research. Find out why.

CompTIA research finds professional services firms getting into the tech-influencer game.

Your sales reps are killing it and revenue is rolling in. So why are your profit margins not where you expect them to be? The answer might be a lack of operational efficiency.

SaaS has become a standard for MSPs. Channel firms that don’t offer these solutions and all their related support services risk losing customers and revenue streams to the competition or even to their clients’ in-house tech teams.