Greg Plum Posts

Technology ecosystems can give your MSP business better visibility into your customer’s problems and partners.

Laser-like focus is critical to the success of any business, but perhaps even more so for small- to medium-sized businesses (SMBs). With less of a margin for error than their larger counterparts, anything that causes a small business to take its eye off the ball is a threat to that company’s livelihood. My industry — the conferencing and collaboration space — has been blanketed in recent years by a demand letter from a so-called patent troll, demanding payment for a mute featur ...