Building Trust

Building trust with customers is key to building your business and improving the reputation of the IT industry.  So how does one attain trust in the marketplace?  Well, there are many ways to approach this often difficult task including building a close relationship with a customer over a long period of time, performing above and beyond expectations for a customer and being very careful with your billing practices.

Another option is to obtain training and accreditation from a trusted, neutral trade association like CompTIA.  If trust is a function of knowledge coupled with a commitment to apply that knowledge in the best interests of a customer, a well conceived and communicated accreditation program can help.    CompTIA has been helping technicians build trust through skills certification programs for many years.  We also offer organizational designation and accreditation programs and more are on the way.

Through our Authorized Service Center (ASC) and Customer Service Excellence designations as well as our Security Trustmark accreditation, you can show that you adhere to industry best practices and a Code of Ethics that goes above and beyond standard industry custom and practice.  So consider improving your organization and elevating the level of trust your customers have in you by exploring these options.